How long will it take to receive my order?
Each piece is handmade with care. Please allow 5–10 business days for production before shipping. Once shipped, delivery times vary based on your location.
Do you accept returns or exchanges?
Due to the intimate nature of lingerie, all sales are final. If there’s an issue with your order, reach out—we want you to feel beautiful and confident in every piece.
How do I know my size?
Refer to our Size Guide for measurements. Between sizes? Message us—we’re happy to help.
Are your pieces really handmade?
Yes! Each item is lovingly handcrafted by Pearl Valentine in Los Angeles using carefully selected fabrics and fine finishes.
What fabrics do you use?
We use mesh, lace, pointelle cotton, and poly-satin. All panties are lined with a 100% cotton gusset for comfort.
Can I request a custom order?
From time to time, we accept custom requests. Please email us at [email protected]
Do you ship internationally?
Currently U.S. only—but global shipping is coming soon.
My item arrived damaged. What should I do?
Email us at [email protected] within 48 hours of delivery with a photo and we’ll help you right away.